HIP is OPEN for business and serving clients remotely. Let us help you!

Given the health risks of the Coronavirus (COVID-19) pandemic, we are taking precautions to protect the health and safety of our clients, staff, and community-at-large. While HIP is no longer hosting face-to-face meetings with clients or partners, staff continues to conduct counseling services and meetings remotely – via phone, email, and video.

HIP is a HUD-Approved Housing Counseling Agency.

We provide free, one-on-one counseling. Maryland Residents experiencing financial difficulties are encouraged to reach out to our bilingual housing counselors.

MONTGOMERY COUNTY OFFICE:         301-916-5946

Here’s How HIP’s Housing Counselors Can Help During COVID-19


  • HIP can assess your mortgage refinance options

  • HIP can negotiate with your lender to prevent mortgage default

  • HIP can provide accurate information regarding foreclosure suspension

  • HIP can assist to apply for Maryland’s Homeowner’s Tax Credit Program


  • HIP can help you complete the CDC Declaration Form to temporarily prevent eviction due to Covid-related income loss

  • HIP can provide accurate information regarding the eviction process during Maryland’s state of emergency

  • HIP can connect you to Emergency Rental Assistance (ERA) and mortgage assistance programs to help cover housing costs and prevent evictions

  • HIP can minimize effects of loss of income on household budget by prioritizing your expenses

  • HIP can assist you in applying for Maryland’s Renter’s Tax Credit Program

Household Finances

  • HIP can help you negotiate with creditors

  • HIP can help you access emergency assistance programs for utilities and other essential services during the state of emergency

  • HIP can help you with tools and resources to stay afloat if you have lost income or employment

HIP Counseling Flyer, English
Flyer for Homeowners, English
HIP Counseling Flyer, Spanish
Flyer for Homeowners, Spanish



  • Emergency Rental & Utility Assistance – Effective May 11, for tenants in a financial crisis due to COVID-19, this Prince George’s County sponsored program provides temporary help with rent or utility payments, up to 3 months. If eligible, payment for arrears will be made directly to your landlord or utility provider. Get qualification info here and submit an intake form. NOTE: The application period is currently closed so that requests submitted in May can be processed. Please check back, we anticipate a second round of applications may open.
  • CDC Issues Temporary Moratorium on Evictions During COVID – Effective Sept 4, the Centers for Disease Control is halting evictions for qualifying renters through Dec 31, to prevent the further spread of COVID-19. Must certify income loss due to Covid. NOTE: Arrears and late fees will accumulate. Contact HIP’s counselors to see if you meet CDC criteria – We can help you complete the required Declaration Form – Click Here.


Critical services are available to help your entire family through this pandemic:


  • COVID-19 Emergency Rental Assistance – Montgomery County reopened its short-term Emergency Rental Assistance Program in August for tenants who are at least one month delinquent on their rent, due to COVID-related impact. HOC will provide up to $600 a month for 3 months, for a total of $1,800. THE APPLICATION PORTAL WAS OPEN AUG 18 – AUG 31. It is now closed so applications can be processed. For info and updated eligibility requirements, See the FAQ or contact the Housing Opportunities Commission of Montgomery County at 240-627-9606.
  • CDC Issues Temporary Moratorium on Evictions During COVID – Effective Sept 4, the Center’s for Disease Control halts evictions for qualifying renters through Dec 31, to prevent the further spread of COVID-19. Must certify income loss due to Covid. NOTE: Arrears and late fees will accumulate. Contact HIP’s counselors to see if you meet CDC criteria – We can help you complete the required Declaration Form.
  • Burial Assistance Program – Grants to help pay for burial costs are available through Housing Stabilization Services.  Household income must be below 60% of Area Median Income, and must meet additional eligibility criteria to receive a grant of $650. Please contact the Department of Health & Human Services by dialing 3-1-1.


Free testing is available Monday – Friday for residents, with or without symptoms, and no Doctor’s note is needed. No Government ID is required!

Please DO call ahead to check times and schedule an appointment to reduce your wait time. However, walk-up tests are allowed, during specific hours. If you come for a walk-up test:

  • Do not eat, drink, smoke, chew gum, or brush your teeth for 30 minutes before providing a saliva specimen. Wear a face covering.


PlumGar Community Recreation Center, 19561 Scenery Drive


Lincoln Park Community Center, 357 Frederick Road

Silver Spring:

MidCounty Community Recreation Center, 2004 Queensguard Road

White Oak Community Recreation Center, 1700 April Lane

Silver Spring Civic Building, 1 Veterans Plaza


Poolesville Baptist Church, 17550 West Willard Road


Wheaton Library & Community Recreation Center, 11701 Georgia Avenue

Critical services are available to help your entire family through the pandemic:


  • Grocery Stores with Dedicated Senior Shopping Hours – With the Phase 2 Reopening continuing, many area grocery stores are returning to their normal business hours. However, here is the list of stores who continue to offer early shopping hours for seniors and others at-risk.
  • Capital Area Food BankTo locate a food bank in your neighborhood, call the Hunger Lifeline at 202-644-9807. Bring a valid ID.



Childcare for Essential Personnel: The State of Maryland has been working with local YMCAs, Boys and Girls Clubs, Recreation Centers, and other facilities to provide capacity for more than 1,200 children of essential safety and healthcare personnel to receive childcare. The State is hoping to increase this capacity to 2,500 children. Essential personnel can call the State’s LOCATE Hotline to register for childcare at 1-877-261-0060.



Experiencing a Mental Health Crisis?

In the event of a life-threatening emergency, call 9-1-1.

If you or a loved one are experiencing thoughts of suicide or having a mental health crisis, Mental Health specialists are available 24 hours a day, seven days a week to provide immediate assistance and referrals for long-term support.

  • In Prince George’s County – Contact the Crisis Response System @ 301-429-2185
    They can provide a comprehensive set of on-site and off-site mental health crisis response services and resources in Prince George’s County. For online resources, Click Here.
  • In Montgomery County – Contact the Montgomery County Crisis Center @ 240-777-4000 or the Suicide Prevention Lifeline @ 1-800-273-8255. For online resources, Click Here.
  • Listen to children and promote mutual respect and trust as part of building resiliency. Contact Children’s Mental Health Matters @ 443-901-1550.


  • Maryland SNAP Benefits – For new applicants, please apply online at the MyDHR portal for the quickest turnaround, or call Maryland Hunger Solutions at 866-821-5552. You can check the status of an application at 1-800-332-6347. Current SNAP participants automatically received the maximum benefit allowed for your household size during April and May.
  • Unemployment Claims – You can start your Maryland claim online or by phone. The Maryland Division of Unemployment Insurance has call center hours from 7:30 am – 3:30 pm at 410-949-0022. Click here for helpful Q&A. Please call HIP’s counselors if you need HELP completing the online forms. Please NOTE: The $600.00 additional weekly payment provided by the Cares Act ended on July 31. Congress has not extended this Federal benefit. However, the State of Maryland announced will make available the extra $300 benefit payment authorized in late August by Executive Order, with certain restrictions.
  • Election Day – Presidential Election is Nov 3 – Voting in Maryland will be conducted by mail-in ballot and in-person. Please inquire early for update guidelines. #Vote2020
  • State Income Taxes – The MD state income tax filing deadline was extended until July 15th.



The 2020 Census deadline has been extended through mid August. The official Census Bureau mailing includes detailed information and a Census ID for completing the Census online. You may complete your form by mail, online, or by phone. Please call HIP’s counselors if you need HELP with completing the online form or paper form. Census takers began going door-to-door in Maryland beginning in early August.