Full-Time: (37.5 hours/week); In-person, onsite
Location: Bladensburg and Clinton, Maryland
HIP’s vision is that every person lives in high-quality, affordable housing in a thriving community. To date, HIP has developed more than 600 multifamily rental units and 125 affordable homes for purchase by low- and moderate-income families. As a full-service, bilingual HUD-certified Housing Counseling Agency, HIP has supported over 40,000 clients. Our Resident Services Program is CORES-certified and reflects our deep commitment to resident well-being and housing stability.
POSITION SUMMARY:
This Resident Services Coordinator (RSC) plays a vital role in enhancing the quality of life for residents across three affordable housing communities in Prince George’s County:
• Birchwood at Newton Green (Bladensburg) – 78 senior households
• Bladensburg Commons (Bladensburg) – 100 family households
• Residences at Springbrook (Clinton) – 90 senior households
This position is responsible for designing and implementing resident-centered programs that foster community, support stability, and promote economic mobility. Programming is shaped by resident input and focuses on building connections, improving well-being, and expanding access to resources and opportunities.
The Coordinator will develop strong relationships with residents, collaborate with property management, engage community partners, and oversee volunteers. A growing priority of this role is advancing financial capability through coaching, education, and resource connection.
KEY RESPONSIBILITIES:
Resident Engagement & Community Building
• Build strong, trusting relationships with residents across all communities
• Foster a sense of belonging and shared community through inclusive programming
• Support and develop resident leadership and engagement initiatives
Program Development & Service Coordination
• Assess resident needs and coordinate responsive programs and services
• Plan and implement activities such as health and wellness programs, financial literacy workshops, youth programming, and community events
• Evaluate program effectiveness and adjust offerings based on feedback and outcomes
Case Management & Resource Navigation
• Provide general case management, referrals, and follow-up support
• Assist residents with applications for benefits and services (e.g., energy assistance, SNAP, Medicare, Social Security, tax credits)
• Maintain a comprehensive and up-to-date resource directory
Partnerships & Collaboration
• Build and maintain relationships with service providers and community partners
• Collaborate closely with on-site property management to identify and support residents in need
• Screen and coordinate external service providers delivering on-site programming
QUALIFICATIONS:
Required
• Minimum of one (1) year of experience in social services, community programming, or a related field
• Demonstrated ability to work effectively with diverse populations
• Strong interpersonal, organizational, and communication skills
• Ability to manage multiple priorities and work both independently and collaboratively
• Proficiency in Microsoft Office Suite
• Reliable transportation to travel between sites
Preferred
• Certification as a Financial Coach and/or HUD-Certified Housing Counselor
• Experience in nonprofit housing, community development, or resident services
• Experience working with seniors
• Bachelor’s degree in a related field
SALARY & BENEFITS:
Salary range: $60,000–$65,000, commensurate with experience
HIP offers a competitive benefits package, including:
• Health, dental, and vision insurance
• Retirement 401K plan
• Long-term disability coverage
• Generous paid vacation and sick leave
HOW TO APPLY:
Please submit a cover letter and resume via email to:
Stephanie Prange Proestel, Executive Director | Email: sproestel@hiphomes.org
NO PHONE CALLS PLEASE
