Job Title: Manager, Resident Services
Department: Housing Development
FLSA Status: Exempt
Reports To: Executive Director
Supervise (Direct): Four (4) Resident Coordinators
Location: Residences at Springbrook (8320 Schultz Road, Clinton, MD)
Revised: April 23, 2024
ABOUT HOUSING INITIATIVE PARTNERSHIP:
HIP is a 35-year-old nonprofit housing organization based in Prince George’s County, Maryland. HIP develops innovative affordable housing, revitalizes neighborhoods, and equips people to achieve their housing and financial goals. Our vision is that every person lives in high-quality affordable housing in a thriving community. HIP maintains offices in Hyattsville in Prince George’s County, and in Germantown and Gaithersburg, in Montgomery County, Maryland.
POSITION SUMMARY:
The Manager of Resident Services is a newly created position located at HIP’s newest affordable apartment community, Residences at Springbrook in Clinton, MD. The Manager will spend 50% of their time providing direct services and programming to the seniors living at the Residences at Springbrook, and 50% of their time managing the overall Resident Services program which consists of four (4) Resident Services Coordinators and nine (9) apartment communities.
Direct Service–Residences at Springbrook, Clinton, MD (50%)
The Residences at Springbrook is a new 90-unit affordable senior community serving residents 62+ earning 60% or less of area median income. This community opened in April 2024. The Resident Services Program is tailored to the needs and interest of the residents, with the goal to build community, improve residents’ quality of life, and increase access to opportunities. Resident input plays a large role in determining the scope of our programs. HIP’s Resident Coordinator focuses on identifying and addressing residents’ diverse needs and interests and providing appropriate programming and support. The Resident Services Coordinator builds strong connections with residents and assists in creating a greater sense of community at each apartment building. Programs require direct outreach to residents, collaboration with the on-site property management team, recruitment, supervision and retention of volunteers, and building relationships with outside service providers and programs. The Resident Service Coordinator works to improve resident well-being through stable housing, health and wellness, and economic resiliency. Coordinators sponsor/organize at least 3 events each month.
Managing Resident Services Program (50%)
HIP has varying ownership interest in nine (9) affordable rental communities in Prince Geroge’s, Anne Arundel, and Cecil Counties. HIP provides onsite resident services in these communities with two full-time and two part-time Resident Coordinators. HIP is currently undergoing the Certified Organization for Resident Engagement & Services (CORES) certification process. The Manager of Resident Services will oversee the Resident Services Program to ensure high quality, effective programming that complies with CORES, supervise the Resident Coordinators, and grow the program as HIP develops new affordable communities.
[CLICK FOR JOB QUALIFICATIONS, KNOWLEDGE & SKILLS REQUIRED:]
ADA SPECIFICATIONS:
This position is primarily sedentary. The incumbent will move between resident communities in Prince George’s County, Cecil County, and Anne Arundel County. Incumbent occasionally will be required to bend and lift up to 10 pounds.
SALARY AND BENEFITS:
$75,000-$80,000 annual salary, based on experience. HIP offers a competitive benefits package including health insurance, long-term disability, generous vacation, and sick leave.
HOW TO APPLY:
Please email a cover letter and resume to: Stephanie Prange Proestel, Executive Director, at sproestel@hiphomes.org.
NO PHONE CALLS PLEASE.
