A core value of HIP is to encourage and support our staff’s tenacity to go the extra mile to help our clients achieve their housing and financial goals. We pride ourselves in working with clients and partners until we find a solution. This is also a critical component in HIP’s work to achieve fair housing and equity for low- and moderate-income families.
Here is some of the feedback we’ve received along this journey….
“My family and I are forever grateful to HIP. We are over the moon with our new house. We could have never gotten a place like this without their help. We also went from not knowing anything about how to buy a house, and what to expect, to feeling confident we were well equipped for the process. It is so wonderful that this organization exists and we are very thankful to all the people who work hard to make it as great as it is.”
“Thank you for your excellent service and consistent support in helping us keep our home. Because of your expertise and efficient services, we were able to complete all of the required documents requested from the Maryland Homeowner’s Assistance Fund …”
“Initially, we thought the process would be difficult and overwhelming. However, you helped us tremendously in simplifying as well as guiding us down the road to qualification. Thank you for your professionalism and your caring approach while helping us through a difficult and trying time. Words cannot express our gratitude and appreciation for all that you have done for us.”
“I just want to say THANK YOU so much for your help in my home buying journey. You made a seemingly stressful process less stressful for me. I appreciate your diligence in reviewing all the documents I sent you and giving me much needed information and feedback.
Your warm and welcoming attitude encouraged me along the way. My dream of owning a home has now been made a reality!!” ☺
“I applied for Covid Rental Assistance. I am not very good with the computer so I ask a lot of questions so that I understand what is being said and what is expected. Lately I have been getting a little frustrated with everything being online. I want to tell you about my experience with Laura and Luis.
Laura took the time to explain each and every detail in our conversations and helped me with the computer. She stayed on the line and talked me through each and every step, one by one. She never made me feel uncomfortable and encouraged me to take some computer classes. Laura is an Outstanding Worker and Person! What can I say when I think about the hundreds of questions, phone calls and emails I had for Luis, he answered each and every one. He took the time to encourage me to be patient and listen. He went into detail and explained the how to and why it’s needed to me. Everyone needs assistance, more than ever with Covid-19. Mr. Perez helped me accomplish my goal in applying and not giving up.
Awesome Encouragement and Experience! Patience, Understanding and a True Passion for Service are the qualities I experienced with HIP. They heard in my voice I needed help with this process. I didn’t ask for help, I was too stubborn, but they took it upon themselves to go those extra miles.”
“This is a note of thanks and gratitude for all your help and assistance with my ERAP process. You were one of the first persons who helped me through this process and I wanted to say, I appreciate you!
I’m glad to say, my leasing office received the money days ago from the ERAP and if it were not for your assistance, I don’t know what I would have done. So, a million thanks for your help!”